Return Policy
At True Curves, we do everything we can to keep our customers satisfied. However, it may happen that you wish to return a product. This document clearly explains our return policy.
Conditions for Returns
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A return can only be requested after the item has been physically received.
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Return shipping costs are fully the responsibility of the customer, including any international shipping costs.
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Items must be unused, unwashed, undamaged, and in their original condition, with all labels and tags still attached.
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Trying on items is allowed; wearing them is not.
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Ordering multiple sizes with the intention of returning part of the order is not permitted.
Return Process
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Request a return by emailing info@maeveaoifedublin.com within 14 days of receiving the item.
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You will receive the return address of our supplier (located in China).
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The item must be returned entirely at your own expense, including any shipping or customs costs.
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We strongly recommend using a shipping method with track & trace.
Refunds
Once the returned item has been received at the return address and approved based on its condition, the purchase amount will be refunded within 14 days via the original payment method.
Liability
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We are not responsible for lost packages if tracking shows the order was delivered to the address provided by the customer.
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Providing an incorrect address is the responsibility of the customer.
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Address errors must be reported within 24 hours after placing the order.
Contact
For questions regarding returns, please contact us at:
info@truecurves.com